Fulfillment, Cancellation, and Refund Policy

1. Fulfillment Policy

At Helify, we provide instant delivery of eSIM bundles upon successful payment. Once your payment is completed, the purchased eSIM bundle becomes immediately available in the Helify app.

If you do not receive your eSIM, please contact our support team via the in-app chat or by emailing [email protected] for assistance. Our support team is available 24/7 to help resolve any issues.

2. Cancellation Policy

An eSIM bundle purchase can be canceled in the following cases:

• Provider-side technical issue. If a technical issue on the network provider's side prevents activation or use of the eSIM and the issue is not resolved within a reasonable time, we will cancel the purchase. We will notify affected Users of such issues via an in-app alert.
• Purchased by mistake. If you purchased an eSIM bundle by mistake, you may request a cancellation, provided that the bundle has not been activated and has not been used.

To request a cancellation, please contact us through the in-app chat or by email at [email protected].

3. Refund Policy

We offer refunds under the following conditions:

• The User was unable to use the service due to a technical issue on our network provider's side that could not be resolved within a reasonable time.
• The User purchased the eSIM bundle by mistake, and the bundle has not been activated and has not been used.

Refunds will be processed within 2 to 10 days, depending on the User's bank, and will be credited back to the original payment method used for the transaction.

4. Pricing & Policy Updates

All prices are clearly stated in the Helify app at the time of purchase. Once a payment has been completed, no price adjustments can be made to that purchase. Helify reserves the right to update this policy at any time; any changes will be reflected on our website and in the app.

For any questions or concerns, please reach out to our 24/7 support team via the in-app chat or by email at [email protected].