Privacy Policy

This Privacy Policy ("Privacy Policy") applies to the use of the Helify ("Helify", "we", "us", or "our") mobile application and website (the "Product") provided by Vision N LLC ("Vision N", "Helify", "we", "us", "our"). By using our Product, you agree to be bound by this Privacy Policy. All persons subject to this Privacy Policy are referred to as "Users" for the purposes of this document. We respect your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and protect your personal information.

Owner and Data Controller

Vision N LLC, Meydan Grandstand, 6th floor, Meydan Road, Nad Al Sheba, Dubai, U.A.E.

Collection of Personal Information and Types of Data Collected

We currently collect only the following types of information through the Product:

Email Address

When you create an account or make a purchase, you provide us with your email address. We use this to identify your account, deliver your eSIM and order information, and communicate with you about your purchases and our services.

Device Information

When you use the Product, certain technical information about your device (such as device model, operating system, and version) is automatically included in the request headers sent to our backend servers. We use this information to ensure the Product functions correctly on your device and to provide technical support.

We do not currently collect your name, phone number, location data, or any advertising identifiers, and we do not use cookies or similar tracking technologies within the Product. If this changes in the future, we will update this Privacy Policy accordingly before collecting any additional data.

Unless stated otherwise, the data described above (your email address and device information) is required for the Product to function, and failure to provide it may make it impossible for us to provide our services to you.

Users who are uncertain about which Personal Data is mandatory are welcome to contact us.

Use of Personal Information

We use your personal information to provide, operate, maintain, and improve our Product, to process your eSIM purchases, to provide customer support, and to communicate with you about your account and our services.

Disclosure of Personal Information

We will not disclose your personal information to any third parties unless required to do so by law. In some cases, we may share your personal information with our service providers (such as payment processors and eSIM network/connectivity partners) to help us deliver our products and services to you.

Protection of Personal Information

We take appropriate technical and organizational measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. However, no data transmission over the internet can be guaranteed to be 100% secure, and we cannot guarantee the security of information transmitted through our Product.

Retention of Personal Information

We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, unless a longer retention period is required by law. When you delete your account or the Helify app, we delete all of your personal information from our systems immediately, except where we are required by applicable law to retain certain records for a longer period.

Your Rights

You have the right to access, correct, and delete your personal information, as well as the right to object to or restrict the processing of your personal information. To exercise your rights, please contact us using the details below.

GDPR Compliance

If you are a resident of the European Union or another jurisdiction covered by the GDPR, we comply with applicable GDPR requirements, including:

• Obtaining your explicit consent for the collection and processing of your personal information, where required.
• Providing transparent information on how we process your personal information, including the purposes of processing, categories of personal data, and the legal basis for processing.
• Providing you with the right to access, rectify, and delete your personal information, as well as the right to restrict processing, the right to data portability, and the right to object to processing.
• Ensuring the security of your personal information through appropriate technical and organizational measures.
• Notifying you of any data breach that may affect your personal information.

Changes to This Privacy Policy

We reserve the right to modify this Privacy Policy at any time. Any changes will be posted on our website and/or in the app, and we encourage you to review this Privacy Policy periodically.

Contact Us

If you have any questions or concerns about this Privacy Policy or the processing of your personal information, please contact us at [email protected].

Applicable Law

This Privacy Policy is governed by the laws of the United Arab Emirates (Dubai). Any disputes arising out of or in connection with this Privacy Policy shall be resolved in accordance with the laws of the United Arab Emirates (Dubai).